Oxygen Concentrator Store Help Center
About Oxygen Concentrator Store
How do you contact us?
The best and easiest way to contact us is by phone at 877.774.9271. We are also available via our online chat, email or you can come in and visit us at our showroom and retail located in Centennial...
What are the hours of operation?
We are open 7 days a week, 364 days a year. Here are our current hours of operation. Phone Hours of Operation - Mountain Standard Time Monday: 6:00 am to 8:30 pm Tuesday: 6:00 am to 8:30 pm Wednesday: 6:00 am to 8:30...
Where are you located?
Our retail and warehouse location is located just south of Denver at: 15055 E. Hinsdale Drive Centennial, Colorado 80112.
Where can you find career opportunities?
A career at American Medical Sales and Rentals offers a chance to change lives and provides you with challenge, growth and development opportunities. View current job openings...
How do you subscribe to the Oxygen Concentrator Store monthly newsletter?
To receive our monthly newsletter and stay informed with the latest news, product releases, and much more click the following link and enter your email: Oxygen Concentrator Store...
Are you having an website issue?
Are you having an issue with our website or do you need technical support? Please contact our web manager Scott at 303-483-7155 or email at firstname.lastname@example.org.
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Click the following link to reset your password.
Where can you find return and exchange policies?
Return and exchange policies as well our customer satisfaction policies can be found here: Return and Exchange Policies.
How do you cancel your order?
If you placed an order and would like to cancel, please contact us to begin the cancellation process. Please refer to our customer satisfaction policies for more information regarding our return, refund, and cancellation policies. These policies can ...
How do you return your order?
First, please review our customer satisfaction policies regarding returning orders found here: Return and Exchange Policies. Then please contact us to begin the...
Does a portable oxygen concentrator need to be cleaned?
Yes, like any piece of equipment cleaning them is very important in sustaining the device. Make sure to refer to your owner's manual for proper cleaning and maintenance instructions. If you do not have your user's manual you may find a copy of it here...
Does an oxygen concentrator need servicing?
Not all concentrators are built the same way. Many modern concentrators are built in a way that the patient is able to perform any servicing themselves, while others may need to be brought into your dealers location for internal maintenance. Make sure...
How do you change a filter for an oxygen concentrator?
If your oxygen concentrator's gross particle filter (intake filter) can be taken out and cleaned, you should do so about once a week. Make sure the concentrator is off and unplugged, and follow the instruction manual for how to remove the filter on your...
How do you connect an oxygen concentrator to a CPAP machine?
In order to connect your CPAP device to a oxygen concentrator you will need a tubing device called a bleeder valve. View or purchase CPAP Values and Accessoires...
How do you calibrate a portable oxygen concentrator?
Refer to your owners manual for your specific unit's maintenance on how to calibrate a portable unit.
Oxygen Concentrator Product Questions
How loud is the Respironics EverFlo Q?
The Respironics EverFlo Q home oxygen concentrator has a sound output that is a modest 40 decibels, incredible for an oxygen concentrator of such power. This is the noise equivalent of a very hushed conversation. Learn more about
What are the dimensions of the Respironics EverFlo Q?
The Respironics Everflo Q measures 15 inches wide by 9.5 inches long by 23 inches high, roughly the size of a carry-on suitcase.
How much oxygen will the Respironics Everflo Q provide?
The Respironics Everflo Q home oxygen concentrator will output up to 5 liters per minute of continuous flow.
What is the Respironics Everflo Q electricity usage?
The Respironics Everflo Q averages 350 watts of power consumption, making it one of the most efficient concentrators on the market. Learn more about Respironics EverFlo...
How much does the Respironics Everflo Q weigh?
The unit weighs 31 pounds and features convenient wheels to make transporting the machine room to room easy and convenient.
Sleep Therapy Product Questions
Can my CPAP run on battery power?
Yes! A marine boat battery may be used if your machine has a DC power outlet all you will need is an adapter cable with alligator clips. If your CPAP does not have a DC outlet, you will need an inverter in order to run your unit on battery power.
What preparations are needed for travel with a CPAP?
It is very important that you carry a copy of your prescription and TSA ruling letters. Allow for a minimum of 10-20 minutes at security, it is not customary but it can happen. As this is a medical device not all personnel may know what a CPAP is, be...
How can I contact you regarding a CPAP question?
Please feel free to call us at 1-877-774-9271, send an email to American Medical Sales and Rentals , go to our Contact Page or join us on a Live Chat.
Can I call customer service to place my CPAP order?
Whether you need to place an order, have a question or need help with CPAP supplies and accessories, our CPAP representatives are readily available to assist you.
How does CPAP pricing work?
By purchasing all new equipment from our manufacturers' in large quantities we receive a manufacturers discount on our merchandise; this allows us to offer quality products from leading manufacturers and pass the savings on to you. Another way we keep...
General Product Questions
Can you fly with a portable concentrator?
Yes. The Federal Aviation Administration or FAA, requires airlines based in the United States and foreign airlines flying into the U. S. permit passengers to operate portable oxygen concentrators approved by FAA during all phases of a flight if the unit displays a manufacturer’s sticker. The sticker indicates it meets FAA requirements for portable medical devices. The FAA has approved over 20 oxygen concentrators for air travel on all U.S. aircraft with more than 19 seats, and every portable unit we offer is approved for flights.
Do I need a prescription to buy a portable oxygen concentrator?
Yes. Because the FDA classifies medical grade oxygen as a drug, and by Federal law, a prescription is required to purchase oxygen-related medical devices, such as portable oxy concentrators. Your doctor or health care provider can assist in obtaining a prescription.
How do you put on and use a Nasal Cannula?
Although a Nasal Cannula is the most common form of oxygen delivery, it can still seem intimidating to anyone new to oxygen therapy. Here are some tips to ensure the right nasal...
How long does a portable oxygen concentrator last?
The lifespan of a portable oxygen concentrator can vary due to a multitude of factors including hours of usage, environment, humidity and elevation. The best way to elongate your portable's life is to take proper care of it. Refer to your owners manual...
How long does a home oxygen concentrator last?
The life of an home oxygen concentrator can vary due to a multitude of factors including humidity, elevation. The best way to elongate your concentrator's life is to take proper care of it. Refer to your owners manual for your specific unit's maintenance...
Oxygen Therapy Questions
What Is sleep apnea?
The Greek word "apnea" literally means "without breath." There are three types of sleep apnea: obstructive, central, and mixed. Sleep apnea is an involuntary cessation of breathing that occurs while the patient is asleep. The most common of the three is obstructive sleep apnea, often called OSA for short. People with untreated sleep apnea stop breathing recurrently during their sleep.
How pure is the oxygen from an oxygen concentrator?
Typically, oxygen concentrators provide about 90-95% pure oxygen. However, purity ranges can vary from 87-97% depending on the unit. Please note: an oxygen purity level of 90-95% does not mean you’re breathing in 90-95% oxygen. Let’s cover the difference...
What is medical grade oxygen?
Medical grade oxygen is considered any concentration of oxygen above 85%. Oxygen concentrators will provide anywhere from 90% to 95% pure oxygen while running properly.
What is an oxygen tank?
An oxygen tank is a device used to store either compressed gas or liquid oxygen under high pressure, used in a variety of circumstances but commonly for medical use. Most oxygen tanks are tall, slender aluminum or steel cylinders featuring valves and...
How do I check my oxygen level at home?
When you are at home and don’t have all of the electronic devices and laboratory access typically found in a hospital, there are two ways to check your oxygen level: a portable pulse oximeter and assessing physical signs and symptoms. If you...
Product Manuals and Literature
Inogen One G3 Manual and User Guides
View, download and print PDF product manuals and user guides for the Inogen One G3 portable oxygen concentrator. Important topics in description, user Interfaces, operating instructions, signals (including alarms), power supply options, cleaning/care/maintenance and troubleshooting for the Inogen G3.
Inogen One G5 User Manual
View, download and print PDF product manuals and user guides for the Inogen One G5 portable oxygen concentrator. Important topics in description, user Interfaces, operating instructions, signals (including alarms), power supply options, cleaning/care/maintenance and troubleshooting for the Inogen G5.
CAIRE FreeStyle Comfort User Manual
View, download and print PDF product manuals and user guides for the Caire Freestyle Comfort portable oxygen concentrator. Important topics in description, user Interfaces, operating instructions, signals (including alarms), power supply options, cleaning/care/maintenance and troubleshooting for the Caire Freestyle Comfort .
Respironics SimplyGo Mini Manual and User Guides
View, download and print PDF product manuals and user guides for the Respironics SimplyGo Mini portable oxygen concentrator. Important topics in description, user Interfaces, operating instructions, signals (including alarms), power supply options, cleaning/care/maintenance and troubleshooting for the Respironics SimplyGo Mini.
Respironics SimplyGo Manual and User Guides
View, download and print PDF product manuals and user guides for the Respironics SimplyGo portable oxygen concentrator. Important topics in description, user Interfaces, operating instructions, signals (including alarms), power supply options, cleaning/care/maintenance and troubleshooting for the Respironics SimplyGo.
How To Videos
How to operate the Inogen One G3?
This comprehensive video shows you everything you need to know about your Inogen G3 portable oxygen concentrator. The video begins by introducing you to the...
How to operate the Respironics SimplyGo video?
In this video overview, you will learn how to use and operate the Respironics SimplyGo. The instructional video also includes a comprehensive overview...
How to operate the SeQual Eclipse 5 video?
In this video overview, you will learn how to use and operate the SeQual Eclipse 5. The instructional video also includes a comprehensive overview of accessories...
Video overview for the Respironics SimplyGo Mini
In this video overview, you will learn about the reliable Respironics SimplyGo Mini portable oxygen concentrator. Topics include testing, reliability, accessories, the control panel, LCD screen, and power/cannula connectors. The Respironics...
Can you sell a portable oxygen concentrator?
The short answer is YES! But there are a few things to know about selling your portable oxygen concentrator. Obviously, the most important factor is to make sure you have the “rights” to sell the concentrator. If the concentrator was...
Can I sell my Inogen Concentrator?
Often you CAN sell your Inogen concentrator – here are a couple of guidelines: First, you need to be sure that you actually OWN your Inogen Concentrator. In many situations, patients are provided Inogen oxygen concentrators via Medicare...
How do I sell my portable oxygen concentrator?
The best way to sell a portable oxygen concentrator (POC) is to find a reputable DME or Oxygen Concentrator Retailer. Reselling units that are no longer needed is a great way to prevent increasing the landfill and making a little cash. A reputable retailer...
Is the Inogen One G5 warranty transferrable?
The Inogen One G5 warranty is non-transferrable. The warranty is granted only to the original customer of that unit. If you are looking to sell a used Inogen G5 with remaining warranty, the warranty will lapse on the resale. Get an
How much money can I get for a Used Inogen One G5?
Buyback price for Inogen G5 depends on several factors such as, the condition of the unit, how old the unit is, how much warranty is left, any needed repairs, and what all accessories one is looking to sell. The Inogen One G5 can get you anywhere from...
Repair and Troubleshooting
When I put my finger over the port where I connect my cannula on my portable oxygen concentrator, I don’t feel anything coming out – is something wrong?
Most POCs (G3/G4/G5, SimplyGo Mini, Freestyle Comfort) operate in what is called "Pulse Mode". In Pulse Mode, you will NOT feel anything coming out because it only dispenses oxygen when it detects a breath. Simply attach the cannula and begin breathing...
Do you have a repair center near me?
Our primary repair center is located in Colorado, and we partner with additional repair centers in California, Texas, and Georgia. Oxygen concentrators are specialized equipment and often need to go back to an authorized technician for repair. In order...
Are the columns something I can repair or do I need to send it in?
As Portable Oxygen Concentrators have gotten smaller, the sieve beds that help convert air into medical grade oxygen need to be replaced more often. For the Inogen family of products (Inogen One G3/G4/G5) , the sieve beds are easily replace at home. ...
My unit is noisier than I expected; why?
We periodically "sound" test units with a decibel meter and can attest that portable oxygen concentrators ARE getting quieter. With that said, we understand that when you first take a unit out of the box (in the quiet of your home), they may...
I am an engineer/technician/electrician/tinkerer; can I repair my own unit?
We do not recommend "tinkering" with your unit. All major manufacturers (Inogen, Respironics, Caire, Invacare) are pretty strict that if you try to fix the unit yourself, you will invalidate the warranty. You MAY be able to fix something yourself...