Repair and Troubleshooting

When I put my finger over the port where I connect my cannula on my portable oxygen concentrator, I don’t feel anything coming out – is something wrong?

Most POCs (Inogen G3 / G4/ G5, Simply Go Mini, Sequal Eclipse 5) operate in what is called "Normal Mode". In NORMAL mode you will NOT feel anything coming out because it only dispenses oxygen when it detects a breath. Simply attach the cannula and begin...

Do you have a repair center near me?

Our primary repair center is located in Colorado and we partner with additional repair centers in Texas, California and Ohio. Oxygen concentrators are specialized equipment and often need to go back to the manufacturer for repair. In order to minimize...

Are the columns something I can repair or do I need to send it in?

As Portable Oxygen Concentrators have gotten smaller, the sieve beds that help convert air into medical grade oxygen need to be replaced more often. For the Inogen family of products (Inogen One G3/G4/G5) , the sieve beds are easily replace at home. ...

My unit is noisier than I expected; why?

We periodically "sound" test units with a decibel meter and can attest that portable oxygen concentrators ARE getting quieter. With that said, we understand that when you first take a unit out of the box (in the quiet of your home), they may seem louder...

I am an engineer/technician/electrician/tinkerer; can I repair my own unit?

We do not recommend "tinkering" with your unit. All major manufacturers (Inogen, Respironics, Caire, Invacare) are pretty strict that if you try to fix the unit yourself, you will invalidate the warranty. You MAY be able to fix something yourself but...

Why does my unit beep every time I turn it on? Can I make it stop?
Why don’t I send in my batteries and power cords when I get my Inogen POC repaired?

We can usually troubleshoot and isolate on the phone if the power cords or the batteries are the problem. Most of the failure modes of the unit do NOT require your specific batteries or power cords. Since they are not needed to repair your unit, they...

My unit is getting louder. I can hear a rattling/vibrating noise. Should I be worried?

Sometimes with wear there are several plastic parts inside the unit that can become fatigued and break. These will need to be replaced by an authorized repair center. While the unit is likely still providing you with medical grade oxygen, it is advisable...

What should I have ready when I call Customer Service for help with my unit ?

In order for Customer Service to best help you, it is important to have the following ready when you call us: Your cash sale paperwork. Your unit and all the cables and batteries – we will likely have you run a few tests. Enough time – likely ...

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