OxyZone Service Program
OxyZone is an exclusive service program for Oxygen Concentrator Store customers. OxyHome 5L is one of the leading home oxygen concentrators available in the market. The unit is not only easy-to-use but also reliable. And that's how we want its service program to be. With OxyZone, you get unmatched service that no other retailer provides and is not available with any other home oxygen concentrator.What’s included in my OxyZone?
- Get Acquainted Orientation: Gain exclusive access to our in-depth video recording with an OxyZone coach, designed to help you fully understand the functionality of the OxyHome Oxygen Concentrator.
- Get a detailed overview of the equipment, included components, and preventive maintenance recommendations.
- Tips and tricks for optimal usage and care of your OxyHome.
- Superior Support: Access to our support team 7 days a week for real-time assistance.
- Speedy resolution of queries.
- We will either be able to immediately help or schedule time with a OxyZone coach to ensure your questions are answered.
- Uptime Guarantee: Fast turnaround times ensured with our uptime guarantee.
- Replacement of malfunctioning OxyHome Home Oxygen Concentrator within 3 business days or receive a $50 gift voucher to our online store.
- We are so sure that our turnaround times are so fast, we guarantee it!
How Our Uptime Guarantee Works:
If your OxyHome is malfunctioning, we will replace it with a like OxyHome using UPS 2nd day air service. UPS will meet you at your door and pickup your malfunctioning unit and give you a replacement unit. Your OxyHome warranty will transfer to the replacement unit. This will become your OxyHome moving forward.Details and Terms and Conditions:
The replacement unit will be shipped the same day, provided:- You call our service team by 2:00 MST.
- You speak with one of our service representatives (we cannot accommodate the exchange program with just a voicemail/email).
Our guarantee states that we will provide you with a like replacement unit within 3 business days of you calling and speaking with our service team (any calls after 2:00 MST will be considered the following business day).
You will need to be at home to meet the UPS delivery. The delivery will be on the standard UPS delivery route, which you can track online. If you miss meeting the UPS delivery, they will make two additional attempts. Our guarantee states that we will provide you with a like replacement unit within 3 business days of you calling and speaking with our service team (any calls after 2:00 MST will be considered the following business day).
Please note that any physical, smoke, or liquid damage to your OxyHome unit will render it ineligible for the Uptime Guarantee. We kindly request that you ensure the unit's proper care and safekeeping to fully benefit from this service.
OxyZone Reviews
OxyZone FAQs:
Question: How does the exchange work?Answer: UPS will stop by your house and ring the doorbell. They will open the box and hand you the replacement unit. You will give UPS the malfunctioning unit – it’s that easy! Please only give UPS the unit (no accessories/batteries). UPS will package it for you.
Question: What is the delivery timeline for the replacement unit?
Answer: Replacement unit shipped via UPS 2nd Day Air service; if not received within 3 business days, receive a $50 voucher to our online store. GUARANTEED!
Question: When can I expect UPS delivery?
Answer: Delivery follows UPS standard route; tracking available online with up to 3 delivery attempts.
Question: Will I receive my original OxyHome unit back?
Answer: No, the replacement unit becomes your “new” unit with the same warranty as the original unit.
Question: Are replacement units new?
Answer: Replacement units are like units; ensuring continuity in functionality.
Question: How many times can the Uptime Guarantee be claimed?
Answer: Uptime Guarantee can be used as many times as needed in the warranty period.