General Product Questions

Unfortunately we do not know of any hotels that will provide their guests with their medical oxygen. It is best to contact the hotel ahead of time or to bring your own. We do have rental machines, batteries, and accessories available for anything...

Because the FDA classifies medical grade oxygen as a drug, you must have a prescription to purchase an oxygen concentrator or anything other oxygen-related medical devices tha produces oxygen. It may seem like an unnecessary step since the production...

Pulse dose (or pulse flow), provides a small puff of oxygen to the patient every time they take a breath. Alternatively, continuous flow provides the patient a steady stream of oxygen. There have been multiple studies done as to the pros and cons of ...

Caire Freestyle Comfort Lifetime Warranty The purchase of the CAIRE Freestyle Comfort Lifetime Warranty entitles the original purchaser to hassle-free repair or replacement of the CAIRE Freestyle Comfort for the lifetime of the concentrator. This warranty...

The life of an home oxygen concentrator can vary due to a multitude of factors including humidity, elevation. The best way to elongate your concentrator's life is to take proper care of it. Refer to your owners manual for your specific unit's maintenance...

Most oxygen concentrators can safely be stored in a room that can reach 140 degrees Fahrenheit. Check the oxygen concentrator's specifications to see the maximum storage temperature, and make sure the temperature in the room does not exceed this temperature...

Some oxygen concentrators can be stored in below freezing temperatures. If you read the specifications of a particular concentrator, you will see the temperature storage range. For example, the AirSep Focus's minimum storage temperature is -4 degrees...

All portable oxygen concentrators have a maximum operational altitude, which means it will continue to provide the same high concentration of oxygen until it reaches a certain altitude. Almost all portable oxygen concentrators will safely operate up ...

While both stationary and portable concentrators provide medical grade oxygen there are a couple key distinctions between them. As it implied in the name, stationary (or home) concentrators are built for use in the home, being much larger and requiring...

Yes. The Federal Aviation Administration or FAA, requires airlines based in the United States and foreign airlines flying into the U. S. permit passengers to operate portable oxygen concentrators approved by FAA during all phases of a flight if the unit displays a manufacturer’s sticker. The sticker indicates it meets FAA requirements for portable medical devices. The FAA has approved over 20 oxygen concentrators for air travel on all U.S. aircraft with more than 19 seats, and every portable unit we offer is approved for flights.

A prescription is good for life when purchasing oxygen therapy supplies out of pocket. Once your prescription is on file with us, there will never be a need to supply another one. If you need assistance in obtaining your prescription, please contact ...

With all the options available, we're often asked how to pick the right POC. First, you need to make sure a particular oxygen concentrator will meet your oxygen dosage needs. Then, you can decide between portable oxygen concentrators based on size and...

The FAA issued a ruling that allows passengers to operate a portable oxygen concentrators on board an aircraft if the unit satisfies certain acceptance criteria and has a label indicating conformance with the FAA’s acceptance criteria. The rule also ...

Pulse dose and continuous flow oxygen concentrators both deliver medical grade oxygen, but the way they deliver oxygen is different to meet the needs of different patients. Pulse dose concentrators provide oxygen in short bursts that are synchronized...

While oxygen is not considered flammable, it is an oxidizing agent and could exacerbate an open flame. It is not reccomended to use an oxygen concentrator around people smoking. For more information view our blog post on Can Smoking with an Oxygen...

Yes, as long as the temperature doesn't go below the oxygen concentrator's minimum storage temperature. Many oxygen concentrators are fine if they are stored in below freezing temperatures. To ensure proper operation of the unit, it is not recommended...

The SeQual Eclipse 5 has a maximum operational altitude of 13,123 feet above sea level. Several other portable models can be taken at higher altitudes, such as the Devilbiss iGo. For more information view our blog post on the Guide to Using Oxygen...

Pulse dose oxygen concentrators deliver a bolus of oxygen with each breath. A bolus refers to how much oxygen you get with one "puff", which depends on your setting. Pulse dose POCs offer a range of settings, which differ among units; the amount of oxygen...

Yes. Portable oxygen concentrators (POCs) are allowed on airplanes. In fact, they’re the only form of oxygen that passengers can use during a flight. However, taking a POC on an airplane requires some preparation. Take these steps ahead of time to...

Oxygen concentrators are electronics and cannot get wet. It would be unsafe to swim with a portable oxygen concentrator. You can risk damaging the machine, or risk electric shock.