CPAP/BiPAP Customer Satisfaction Policy

Updated: November 9, 2023

American Medical Sales and Rentals is committed to helping our customers select the right equipment for their needs and we encourage you to leverage our helpful and knowledgeable staff. If you have purchased an incorrect CPAP UNIT, please call our staff for assistance with an exchange. Refund checks will be cut on the pay cycle following after the receipt of return. This may take 2-3 weeks.

  • All UNOPENED CPAP/BiPap Units units can be returned within the first 7 days of receipt for a full refund or exchange. Units must be returned in their original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items).
  • From 7 – 30 days of receipt, UNOPENED CPAP/BiLevel units may be returned for a 25% refurbishing/restocking fee. Units must be returned in original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items)
  • After 30 days from purchase, CPAP/BiPap units are not returnable.
  • All masks, accessories and other disposable items are not returnable.
Manufacturers Defects: In the unlikely event that a product is received with a manufactures’ defect, American Medical Sales & Rentals will accept returns within 7 days of the original receipt date. Please contact us for trouble shooting and if necessary, a Customer RMA number will be issued. Please note that shipping costs to return merchandise is not covered under any warranty situation. If you have received your product over the weekend or after normal business hours, your case will be handled the following business day.

Defective items to be returned should be sent (only after receiving an RMA number) to:
American Medical Sales & Rentals
15055 E. Hinsdale Drive
Centennial, CO  80112

Manufacturer Warranties: All new CPAP/BiLevel units carry a manufacturer warranty. If your machine malfunctions, contact our office to verify the warranty status of the unit. Should your unit be under the manufactures’ warranty, our customer support team will assist you in the warranty process and issue a Customer RMA number. Warranty and repair decisions are made solely by the manufacturer. Repair or replacement of the broken machine can take up to 4-6 weeks; customers are responsible for shipping the product to our warehouse. Please note: Manufacturers do not warranty against misuse or any water damage. If the cause of the malfunction is determined to be under the conditions of misuse or water damage, the customer can elect to have the unit repaired as an out of warranty expense, in which American Medical Sales & Rentals will communicate repair costs prior to the machine being repaired or have the unit returned back to them at no cost.

Questions, Comments or Concerns: American Medical Sales & Rentals will make every effort to provide excellent customer service; please feel free to contact our Customer Service Manager at 1-877-774-9271 with any questions, concerns or general comments.

Please fill out the Customer Satisfaction Policy below.

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