CPAP/BiPAP Customer Satisfaction Policy
- All UNOPENED CPAP/BiPap Units units can be returned within the first 7 days of receipt for a full refund or exchange. Units must be returned in their original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items).
- From 7 – 30 days of receipt, UNOPENED CPAP/BiLevel units may be returned for a 25% refurbishing/restocking fee. Units must be returned in original packaging. (This DOES NOT INCLUDE, masks, accessories, or other disposable items)
- After 30 days from purchase, CPAP/BiPap units are not returnable.
- All masks, accessories and other disposable items are not returnable.
Defective items to be returned should be sent (only after receiving an RMA number) to:
American Medical Sales & Rentals
15055 E. Hinsdale Drive
Centennial, CO 80112
Manufacturer Warranties: All new CPAP/BiLevel units carry a manufacturer warranty. If your machine malfunctions, contact our office to verify the warranty status of the unit. Should your unit be under the manufactures’ warranty, our customer support team will assist you in the warranty process and issue a Customer RMA number. Warranty and repair decisions are made solely by the manufacturer. Repair or replacement of the broken machine can take up to 4-6 weeks; customers are responsible for shipping the product to our warehouse. Please note: Manufacturers do not warranty against misuse or any water damage. If the cause of the malfunction is determined to be under the conditions of misuse or water damage, the customer can elect to have the unit repaired as an out of warranty expense, in which American Medical Sales & Rentals will communicate repair costs prior to the machine being repaired or have the unit returned back to them at no cost.
Questions, Comments or Concerns: American Medical Sales & Rentals will make every effort to provide excellent customer service; please feel free to contact our Customer Service Manager at 1-877-774-9271 with any questions, concerns or general comments.