Having problems with you SeQual Eclipse 3? Look at our SeQual Eclipse Trouble Shooting Guide. Here you will find solutions to the problems and alarm codes that you are getting from your machine. If you can not find the solution, please contact us and we would be happy to help you.
Eclipse does not power on when ON/OFF button is pressed
PROBABLE CAUSE | REMEDY |
---|---|
No Battery installed | Install Battery or plug into external power |
Battery is discharged or no external power is present | Plug into external power |
AC or DC Power Supply is not plugged in correctly | Check plug at outlet, Power Supply box and at the Eclipse to ensure properly plugged in. |
Insufficient power from the outlet | Ensure there is adequate power from the outlet. (Outlet may be controlled by a wall switch or the circuit breaker may have engaged.) |
Other | Contact Technical Support |
No Oxygen
PROBABLE CAUSE | REMEDY |
---|---|
Filter Blocked | Clean Air Inlet Filter |
Humidifier | Check humidifier attachment and tubing |
Eclipse not ON | Power Eclipse ON |
Tubing or cannula is not properly connected or kinked | Check tubing, cannula and connections |
Other | Contact Technical Support |
No Oxygen Delivered in Pulse Dose Mode
PROBABLE CAUSE | REMEDY |
---|---|
Tubing/cannula longer than 7 feet (2.1m) | Attach 7 foot (2.1m) tubing/cannula |
Humidifier attached | Remove humidifier |
No inspiration detected | Contact Technical Support |
Unit in Continuous Mode | Switch to Pulse Mode |
Nasal cannula not in the nose or mouth breathing | Place nasal cannula in nostrils and breath through your nose |
Low Oxygen Concentration
PROBABLE CAUSE | REMEDY |
---|---|
Restriction in tubing or humidifier | Repair or replace tubing or humidifier. Place your Eclipse so there is adequate air flow. |
Filter restricted | Clean or replace air inlet filter. Place your Eclipse so there is adequate air flow. |
Other | Contact Technical Support |
Low Oxygen Flow
PROBABLE CAUSE | REMEDY |
---|---|
Restriction in humidifier or tubing | Repair or replace humidifier or tubing |
Filter Blocked | Clean or replace air inlet filter |
Other | Contact Technical Support |
Power Cartridge Status Gauge never indicates fully charged
PROBABLE CAUSE | REMEDY |
---|---|
Power Cartridge (Battery) is aging | Contact Customer Service to replace Power Cartridge (Battery) |
Scott joined American Medical Sales and Rentals in 2008 as a Web Manager and Content Writer. He is a writer and designer. He is extensively trained on oxygen therapy products from leading manufacturers such as Inogen, Respironics, Chart, Invacare, ResMed and more.
Scott works closely with respiratory therapists and oxygen specialists to educate the community about oxygen therapy products, COPD, asthma and lung diseases. He writes weekly columns and is passionate about educating the community on oxygen therapy and respiratory issues.
it says on my machine Failure A3,code says ultrasonic failure
Do we take battery out before we use machine in the car ?
For unit specific information regarding your individual concentrator, it is always best to refer to your owners manual. If you have any further questions, feel free to contact our Customer Service Department at 877-303-9289.
When I press the off-on button, the unit starts, but it never goes from the yellow light to the green.
Please contact your equipment provider (where you purchased the concentrator from) or the manufacturer to get your unit serviced.
after 3 min. or so red light blinks and every 2 min or so beeps 3 times, grn and yel are not on
Thank you for your comment, Bill. Please call our Customer Service Department at 877-303-9289 regarding your issue.
Machine red light starts blinking after a bit of use and beeping why is this???
Looks like your Eclipse 3’s oxygen purity has gone low – to less than 70%. Please contact your equipment provider for repair options.
My husband machine had the red light on even tho the batteries are all changed we have checked the air flow what do we need to fix this
Thank you for your comment, Raenella. Go ahead and reach out to our Customer Service Department at 877-303-9289 and one of our representatives can help to troubleshoot the red light on your unit.
Has fail 90
What is the problem that cause the red light to flash and beeb every couple of minutes
There could a variety of factor which can cause SeQual Eclipse to beep and give a flashing red light. Please call your equipment provider for quick troubleshooting.
if you called can you possbily tell me what they told you to do as i am having the same problem with my machine and it would be very helpful! thank you
mine ts doing same thing but it still makes oxyge
after 5 mins gets 3 beeps red light goes into flashing mode then alarm post 004
Hello Sharyn, your Eclipse 5 is producing oxygen at less than 70% purity. Although you can continue to use the unit, it’s highly advised that you send your unit in for service. The sieve beds need to be replaced.
SEQUAL Eclipse alarms ever 3-5 min. Green and yellow lights are off but RED stays on. Alarm code is AC-04. Plz help.
Thank you for your comment, Gladys. I have passed along your inquiry to our Customer Service Department. A representative should be reaching out, however, if you’d like more immediate assistance you can reach our Customer Service Department directly at 877-303-9289.
Was solid green. After 1 hour of operating yellow blinking light. No audible alarm. Any suggestions?
Give our service department a call at 877-303-9289.
All lights stay on even when charged or plugged in and alarm sounds every 4 min or so.
To best help you troubleshoot your issue please contact our customer care center at 877-303-9289.
Shows here it is Fail 90, how do I get it to work again?
Please give us a call at 877-303-9289 so that we can help you troubleshoot your problem.
yellow light stays on ,manual says change filter I did still stays on thanks dan
Please give us a call at 877-303-9289 to help you troubleshoot your error over the phone.
Dear sirs, After conectan my Sequal Eclipse 3 and pouching the star button the red light burns and the alarm sounds. And an error code Fail A3. Please advice
Your machine may still be under warranty. You should contact the company that you purchased the unit from. If the machine needs to be serviced they are the company that can best help you.
Dear Sirs, My Sequal Eclipse3 got a FAIL A3 error – Red light continue – alarm 1 minut … please advice … Thanks
eclipse 3 portable oxygen concentrator won’t turn on ?
Check the power cable connection, check whether the battery is installed properly, and try a different power outlet. If the problem persists, contact your equipment provider.
Red light keeps going on why?
Please contact your equipment provider (where you purchased the concentrator from) or the manufacturer to get your unit serviced.
I have two fully charged batteries. I even confirmed they are fully charged using an external desktop battery charger. But when I try to power on the Eclipse 3 on a setting of 3L continuous, it runs for less than 5 minutes and shuts down. Battery indication is minimum on the machine display.
This issue could be due to various reasons. Looks like the battery is not getting properly installed in your unit. The battery or the battery prongs may be damaged. Please contact your equipment provider to troubleshoot.
blinking yellow light is an indication of what? i have taken the filter out an cleaned it then replaced it back in and the light still is blinking what else can i do to fix this?
Yellow light is a general indication of device malfunction. To narrow down the issue, check what is error comes up on the display. The may be related to voltage, battery, oxygen purity, impeded oxygen flow, etc. Please give a call to your vendor to troubleshoot.
my husband eclipse 5 – yellow light goes on (his machine does not have red light ) steady , then reads 5A fail and shuts off . Please tell me what that means?
‘Fail A5’ on Caire Eclipse 5 means that there is product tank pressure failure. There might an internal leakage or some other issue that’s not letting the tank maintain appropriate pressure. Please contact the customer care team for repair options.