SeQual Eclipse 3 Trouble Shooting Guide

Having problems with you SeQual Eclipse 3? Look at our SeQual Eclipse Trouble Shooting Guide. Here you will find solutions to the problems and alarm codes that you are getting from your machine. If you can not find the solution, please contact us and we would be happy to help you.

Download a PDF of the SeQual Trouble Shooting Guide Page #1
Download a PDF of the SeQual Trouble Shooting Guide Page #2

Eclipse does not power on when ON/OFF button is pressed

PROBABLE CAUSE REMEDY
No Battery installed Install Battery or plug into external power
Battery is discharged or no external power is present Plug into external power
AC or DC Power Supply is not plugged in correctly Check plug at outlet, Power Supply box and at the Eclipse to ensure properly plugged in.
Insufficient power from the outlet Ensure there is adequate power from the outlet. (Outlet may be controlled by a wall switch or the circuit breaker may have engaged.)
Other Contact Technical Support

No Oxygen

PROBABLE CAUSE REMEDY
Filter Blocked Clean Air Inlet Filter
Humidifier Check humidifier attachment and tubing
Eclipse not ON Power Eclipse ON
Tubing or cannula is not properly connected or kinked Check tubing, cannula and connections
Other Contact Technical Support

No Oxygen Delivered in Pulse Dose Mode

PROBABLE CAUSE REMEDY
Tubing/cannula longer than 7 feet (2.1m) Attach 7 foot (2.1m) tubing/cannula
Humidifier attached Remove humidifier
No inspiration detected Contact Technical Support
Unit in Continuous Mode Switch to Pulse Mode
Nasal cannula not in the nose or mouth breathing Place nasal cannula in nostrils and breath through your nose

Low Oxygen Concentration

PROBABLE CAUSE REMEDY
Restriction in tubing or humidifier Repair or replace tubing or humidifier. Place your Eclipse so there is adequate air flow.
Filter restricted Clean or replace air inlet filter. Place your Eclipse so there is adequate air flow.
Other Contact Technical Support

Low Oxygen Flow

PROBABLE CAUSE REMEDY
Restriction in humidifier or tubing Repair or replace humidifier or tubing
Filter Blocked Clean or replace air inlet filter
Other Contact Technical Support

Power Cartridge Status Gauge never indicates fully charged

PROBABLE CAUSE REMEDY
Power Cartridge (Battery) is aging Contact Customer Service to replace Power Cartridge (Battery)


7 thoughts on “SeQual Eclipse 3 Trouble Shooting Guide”

  • van

    it says on my machine Failure A3,code says ultrasonic failure

    Reply
  • Rita

    Do we take battery out before we use machine in the car ?

    Reply
    • Danielle Jason

      For unit specific information regarding your individual concentrator, it is always best to refer to your owners manual. If you have any further questions, feel free to contact our Customer Service Department at 877-303-9289.

      Reply
  • bill

    after 3 min. or so red light blinks and every 2 min or so beeps 3 times, grn and yel are not on

    Reply
    • Danielle Jason

      Thank you for your comment, Bill. Please call our Customer Service Department at 877-303-9289 regarding your issue.

      Reply
    • Raenella Darke

      My husband machine had the red light on even tho the batteries are all changed we have checked the air flow what do we need to fix this

      Reply
      • Danielle Jason

        Thank you for your comment, Raenella. Go ahead and reach out to our Customer Service Department at 877-303-9289 and one of our representatives can help to troubleshoot the red light on your unit.

        Reply

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