General CPAP Questions

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How can I contact you regarding a CPAP question?
Scott Ridl Oct 13, 2016

Please feel free to call us at 1-877-774-9271, send an email to American Medical Sales and Rentals , go to our Contact Page or join us on a Live Chat.

Can I call customer service to place my CPAP order?
Scott Ridl Oct 13, 2016

Whether you need to place an order, have a question or need help with CPAP supplies and accessories, our CPAP representatives are readily available to assist you.

How does CPAP pricing work?
Scott Ridl Oct 13, 2016

By purchasing all new equipment from our manufacturers' in large quantities we receive a manufacturers discount on our merchandise; this allows us to offer quality products from leading manufacturers and pass the savings on to you. Another way we keep overhead low and our prices down is by workin...

Why are there huge price variations with CPAP machines?
Scott Ridl Oct 13, 2016

Each manufacturer's CPAP machines come with a variation of features, upgrades and accessories. To understand more about the different features please feel free to contact us at 1-877-774-9271.

Do you provide CPAP support?
Scott Ridl Oct 13, 2016

Our dedicated staff of trained CPAP experts is available 7 days a week to answer any questions, recommend quality products, send you supplies and to assist you before and after sales. We have registered respiratory therapists to provide you with any clinical questions you may have. We honor al...

What the CPAP return policy?
Scott Ridl Oct 13, 2016

Because the FDA strict guidelines are written to protect and prevent against disease and cross contamination, any product that has been opened cannot be returned for a refund. If you have any hesitation over your order please contact our experts to assist you. Our full return policy can be found ...

Does a warranty come with my CPAP machine?
Scott Ridl Oct 13, 2016

Our CPAP machines are warranted for two years from the manufacturer (some are over 2 years). By carrying the highest quality products on today’s market we see less than a 1% failure rate. Be assured that our customer service department will gladly handle any problems that arise and that includes ...

What happens if my machine is out of warranty and needs repairs?
Scott Ridl Oct 13, 2016

Please contact us at 1-877-303-9289 to obtain a RMA (Return Merchandise Authorization). Our customer services department will gladly send your machine to the manufacturer for repair and or estimate. Before any repairs are made we will then contact you with the estimate. You will always have the c...

What is the difference between compliance and clinical data?
Scott Ridl Oct 13, 2016

Compliance data monitors the patient's usage. Clinical data monitors the patient's breathing rate, snoring index, apnea and hypopnea index, average pressure used, and breathing trends.

What are the benefits in having a CPAP machine with compliance and clinical data?
Scott Ridl Oct 13, 2016

Compliance data allows the physician, DME or employer to monitor usage and efficacy data. The clinical data assists your physician in making necessary decisions and changes to your treatment by recording data that assures that your sleep therapy is successful.

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